If you want to add a new support collaborator and grant them access to ‘email in’, you can do this two ways, either by inviting a new user or by adding their details manually.
First, log into our support portal, log into our portal, and click on ‘Manage contacts'. From here, you can invite a team member to join your account by clicking on the green “Invite a User’ button. This will send an invitation to their mailbox.
Or you can also manually add a new user to your account details by clicking on the ‘Invite User’ button and adding their name, number, email, address and password.