How to set up a new email address?

If you would like to set up another email address on your hosting account, this is a very simple process and won't take long to add.

Once you've logged into our support portal, go to My Accounts > Website Plan and click on your website Product/Service,  see below:

Within the menu on the left of the screen, scroll down and select "Email Management".

Scroll to the bottom of the screen; you will find fields waiting for you to add your desired email address. The email address will end the same as your other email address associated with your hosting account. All you will need to add is the username for this email address and the password; not forgetting to confirm this.

You can set a quota size for this email address by selecting the arrow under "Quota", and this will dictate how many Mega Bites worth of emails the account can hold under this email address. But bear in mind that the emails held under this email address will use disk space from the account; please see our "Disk Space: what to do if you have received an "exceeded its disk space quota" error" documentation for more information on this.

Once you have added your new email address and Password,  make sure you copy and save this in a safe place. To complete this task, click "Save".

Finally, you can go to your website domain and add /webmail to test that everything works. This will look like this:

and then log in with your new Email address and Password to access your email account online. 

Email client configuration

Configuring the email client allows you to access your emails safely from your favourite client. This is a great advantage since it allows you to access mailboxes simultaneously from any device.

To add this to your favourite mail clients, see:

  1. Outlook
  2. iPhone or iPad
  3. Android
  4. Samsung 

The email setting you need to do this is are:

Secure SSL/TLS Settings (Recommended)
Username: Username@*
Password: Use the email account’s password.
Incoming Server: mail.*
  • IMAP Port: 993
  • POP3 Port: 995
Outgoing Server: mail.*
  • SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

NOTE: * should be your website address.

Please open a ticket and let us know if you run into trouble. Detail the device you're trying to connect to and your email address; we will be happy to assist you further.


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