You can monitor your support quota usage through the tracking feature within the client portal.
Logon to the client portal and then select the ‘Business Priority Support’ service.
The ‘Business Priority Support’ page list the support service, its status, its price, its billing cycle (e.g. monthly) and its due date.
Then select the ‘Support Time Tracking’ feature.
The ‘Support Time Tracking’ page presents a list of the support tasks with their date, ticket title, time spent and note describing the work carried-out.
The support service renewal date is the 'next due' date minus 10 days. The next due date is registered when the service is started, and this can be any day within the month, e.g. can be the 11th, 17th or 25th of the month, and the renewal date will be the 1st, 7th or 15th of the month, respectively. Consequently, the support service can fall between two months, e.g. 17th May to 16th June, and the monthly usage is the aggregation of the support tasks that occur during this period - in the screenshot below all of the entries will be included on the 'June' support invoice, including the May entry. 